Terms and conditions

PAYMENT TERMS AND CONDITIONS

TERMS OF CONTRACT AND SECURITY

Our prices include 25% VAT

Shipping options and fees
We ship all orders with Postnord. Our orders include a shipping cost of SEK 89 within Sweden and SEK 199 for orders placed outside Sweden. 

Payment options
We use secure payment solution provided by Shopify Payments. Pay directly on our site using Amex, Visa, MasterCard or Maestro. Klarna payment options: Klarna Pay Later, Klarna Pay Now, and Klarna Slice It. These payment options lets you immediately, by invoice, or through installments using direct debit or credit card. Using Klarna provides a safe and easy checkout experience.

DELIVERY TIME

See current delivery times on the Shipping & Delivery page.

REFUND
Get your money back. You have 14 days return and exchange right on everything you order. It is up to you to decide if you want to exchange the product or get a refund. If you cancel your purchase on real grounds, you as a customer will be refunded within 30 days of receiving the order. The customer pays for shipping.

COMPLAINT
If you want have a complaint on a damaged or incorrect product, please contact Erica Huuva Design by email or phone within one week. Always save packaging, original carton and payment confirmation. If you are going to return a damaged item to Erica Huuva Design, you can easily do so in the packaging in which it was sent. The right of complaint covers only original errors, that is to say, errors found in the item at delivery. The right of complaint does not apply when Erica Huuva Design cannot find any error in the product or when you caused the damage yourself. Normal wear and tear is not compensated. Always notify Erica Huuva Design when returning a complaint/product. Always write your name, address as well as what the case is regarding, and attach this with the complaint.

Complaints are sent to:

Erica Huuva Försäljning
Skolbacken 21
95795 Hedenäset 

RETURNS
Right of withdrawal is valid 14 days after you have received your product. 

Returns are sent to:

Erica Huuva Försäljning
Skolbacken 21
95795 Hedenäset 

Questions are managed by phone or email:

Phone 1: +46 (0) 70-587 40 36
Phone 2: +46 (0) 70-396 22 79
Email: erica@ericahuuva.se

PRODUCT INFORMATION

Information about the product and its properties can be found on the product page in he web shop and in the product description that accompanies some items. Pictures in the shop and the actual product may differ slightly in color. If you are unsure about the product’s properties or have questions, please contact us.

PAYMENT TERMS AND CONDITIONS

PRICES AND PAYMENT

Each product is listed with price including VAT. In the shopping cart you can see the total price, including all fees, VAT, shipping and payment. Payment terms are stated in the shopping cart depending on the selected payment method. Shipping terms are stated in the shopping cart depending on the selected payment method. 

RETURNS & CHANGES

Returns are made at your own expense, except if the product is defective or if we have packed incorrectly. Returns from you should be sent as a letter or package, not by postage.

If you exchange your product, you pay the return freight and we pay the shipping from us to you with the changed product.

RETURNS & COMPLAINTS

Your right of withdrawal (the withdrawal period) is valid for 14 days. You are obliged to keep the product in the condition it was when you received it. You may not use it, but fo course, careful examine it. If the item is damaged or lost due to negligence, you will lose the right of withdrawal. When you return the product, you must attach a message clearly stating the reason for your regret. The withdrawal period starts from the day you received the product or a substantial part of it.

If the contract applies to a custom made product – or a product that has a clear personal touch, your right of withdrawal applies until the commencement of manufacture of the product, otherwise your right of withdrawal will lapse.

Reimbursement obligation: If you have exercised your right of withdrawal, we will refund what you have paid for the product as soon as or no later than 30 days from the day we received the returned item. You have to pay the return costs yourself when you return the product. We always pay the cost of returning so-called replacement products. See also the Swedish Consumer Agency’s Distance Sales Act & E-commerce. 

PERSONAL DATA

When you place your order with us, you provide your personal information. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with. We are responsible to ensure that your personal data you have provided is not used outside your company. You can contact us at any time to learn what information we store.

RETURNS & CHANGES

In the event of a change, we pay the new shipping from us to you. Once you have exercised your right of withdrawal, if it is regarding a product, you must send or return it to us. 

Reimbursement obligation: If you have exercised your right of withdrawal, we will refund what you have paid for the product as soon as or no later than 30 days from the day we received the returned item. You have to pay the return costs yourself when you return the product. We always pay the cost of returning so-called replacement products.

See also the Swedish Consumer Agency’s Distance Sales Act & E-commerce. https://www.hallakonsument.se/other-languages/english-engelska1/consumer-laws/distance-and-doorstep-sales-act/


SHIPPING & DELIVERY

DELIVERY TIME – CHRISTMAS

The delivery time of orders is currently 4-5 weeks. If what you want is something we’ve got ready in our workshop, we will of course send it immediately. If you order to a country outside the EU – expect that it may take a few extra days when the package is going through customs in your country.